This place is a joke. Took my vehicle in when it was 8-9 years old and told them I thought it was the tie rod that was making a noise. They said no that wasn't it but there were several other things it COULD be which came to a total of $2300. Ummm No. Turns out when I took it somewhere else it was the tie rod. If they would have fixed it at Firestone it would have been under warranty. I haven't taken my vehicle there for a couple years. I just took it in for an oil change somewhere else and they mentioned the fuel filter needed changed because the original one was still on it. Well guess what....Firestone charged me around $100 to change it about 3 years ago. I guess they FORGOT to put it on. I now will always make a shop show me first what is the matter and I will request to see the new parts ON my vehicle. I will never take my car here again.
Excellent Customer Service!!!
Great service and friendly staff explained everything on my car. I didn't feel like I overpaid for any services that I did not need.
I had a check engine light (yikes) on a 1yr old Jeep, so I was not happy. I stopped in to see them (after having a rather less than stellar encounter at the Kimberly Jeep dealership). Mike was very professional and explained to me my options for diagnosis and even could squeeze me in the next day. I ended up coming back a few minutes later just to try out the free engine scan to see what codes it might be throwing. Megan ran out to check it and in 5min she had run the scan and fixed the issue!! Excellent team work there!! Thank you!!!!!
With that being said, a nice gentleman that worked there was kind and apologized. He was very nice to work with. The fact that they saw me come in and then went out and pulled my car in told me how they thought about my business.
I had an appointment and brought my car in early. I went to the mall for lunch and shopped a bit. I came back an hour or so later and they hadn't even taken the car into the garage. An hour after my appointment was to begin. I had to be late to work because of their failure to get my car's new tires installed in a timely manner.
Just to follow up, the work completed was excellent. We drove 12 hours plus when we left your shop without issues. Our thanks to Megan and the repair crew for work well done.
Broke down on I88 and got towed into this facility as recommended by the tow truck driver. They stayed late and found the parts needed for repairs. My wife and I are very grateful for their customer service. We were 200 miles from home in Wisconsin on our way to Colorado. For us the staff was exceptional. Thank you!
Firestone Complete Auto Care is a US Car Repair based in Davenport, Iowa. Firestone Complete Auto Care is located at 320 W Kimberly Rd, Davenport, IA 52806, USA.
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