The only day I had to change my name after work I wasn't able to because it was temporarily closed. They leave a number on the door for you to call, then you wait almost an hour, and then they tell you that you have to go to an open office to get assistance. Even though the automated system asks you if you are calling to change your name, it still has you wait for a person, not specifying the fact that you have to visit the office. They try to push you to mail in your information, even after explaining how you can't trust the mail to get back to your home. Terribly dissatisfied. Now I have to hope I can get off work early enough next Tuesday to try agian
If I could put half a star or none, I definitely would. Very disrespectful.
On my first trip to the office I found the service was great. I had to wait a little bit, but I expected to not having an appointment. Very polite and friendly staff. Government offices get a bad reputation, but let's not forget how lucky we are to live in a country that has them. Very satisfied customer !
Horrible! Waited two hours not to be called while people who came after me went before me. They never called my number, and the society guy told me I was in the line for window one. Yet, higher numbers are called. All for a social security issue. They have no order and waste people's time because they can't get it together. Divide the windows by issues. People who need a new social or you messed up something, shouldn't wait two hours. This place is always a joke and don't care how they assist people.
they never answer or process paperwork..then send duplicates. today it was on hold for 35 minutes by phone or have someone call me back. a different office called back who said i need to call my local office. tried again. it rang and rang then it just hung up. awful...is either call and ask supervisor where my paperwork is at or go there and wait in line forever to hand it over to be stuck in a pile of unprocessed paperwork again. keep copies of everything turned in...i have found to get answer one must go to congressmans office to get answers or results is only thing that has helped.
Social Security Administration is a US Local Government Office based in Davenport, Iowa. Social Security Administration is located at 4319 N Brady St, Davenport, IA 52806, USA.
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