What about "Sorry, my mistake'? Haha, yeah right! How the heck do you not know what cities/towns are in Scott County....it's your damn job to know!
All I needed to do was renew my tags and update my address since I have moved. I gave my new "New Liberty, IA" address, only to be told that New Liberty is not in Scott County. I ended up leaving after arguing for 5 minutes that New Liberty is definitely in Scott County. Luckily, the employee didn't return my receipt for the previous year that I had handed her, so I called a few neighbors before going back in to retrieve it. Of course they all said what I already knew to be true, New Liberty is in Scott County.
While waiting almost 45 minutes for the nine customers ahead of me to complete their business, I witnessed the employees not offering solutions, but instead making things as difficult as possible for customers. It wasn't just one employee, it was all of them. It was so bad, I think maybe it's a game for them and intentional. If not, they are the most uneducated set of employees I have seen, and the sad part is I have seen many of them there in previous years. How can you be in a job for years and still not know the job?
I sat and waited for the employee that I dealt with to finish up with her current customer, and then darted over to her counter before she could call the next number. I told her I called a few neighbors to confirm that New Liberty is in Scott County. This interaction pissed me off even more, she said a total of three sentences during the entire 5 minute interaction:
2nd: What's your address again?
1st: Hold on (As she walked away to ask someone else)
One example (generalized for privacy): A customer says, this is what I would like to happen, the employee says no that's not possible. The customer keeps pushing, and then the answer changes to....You can't do that unless you fill out an application. The customer replies, 'Ok, I will fill out the application', the employee responds, 'well you can't do that until you do this other thing'. The customer says...ok, well how do I do that other thing? This back and forth went on for 30 minutes for what could of been a 5 minute interaction had the employee just offered the solution in the first place. It seemed to much trouble to jump through the hoops though, so I guess the initial no and all the subsequent foot dragging was an easier answer. The funniest part about this example, is at the end, the employee was explaining what would happen, and it was damn near word for word exactly what the customer asked for in the first place.
3rd: That will be $55
I witnessed the same thing with at least 5 of the other people in front of me, and by the time my number was called, I was not at all confident I would make it through without an issue.
Phone line goes to recording even during business hours.
Scott County General Store is a US Local Government Office based in Davenport, Iowa. Scott County General Store is located at 902 W Kimberly Rd, Davenport, IA 52806, USA.
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